Frequently Asked Questions

Discover the answers to your frequently asked questions.

We use a coconut apricot wax blend with phthalate-free fragrance oils and wood wicks, hand-poured in small batches for a smooth, cozy burn.
Our 8oz candles burn about 40–50 hours. Trim the wick to ¼ inch, burn 2–4 hours at a time, and let the wax melt edge-to-edge on the first burn (2–3 hours).
Orders typically ship within 2-5 business days.
During launches and restocks, processing times may be slightly longer. Thank you for your patience as we pack everything carefully.
Because candles are fragile, we don’t accept returns. If your order arrives damaged, contact us within 48 hours with photos and we’ll make it right.
We’re working on it! Isinmi corporate gifting and team reset sessions are on the way, made for moments like employee appreciation, retreats, and client thank-yous. If you have something coming up, send us a note through the contact form with your timeline and quantity, and we’ll follow up as soon as it’s available.
Yes! Reuse & Recycle Credit
Give your Isinmi vessel a new purpose or recycle it responsibly. Send us a photo and we’ll email you a $3 credit toward your next candle. Limit one credit per customer per month. Credits expire in 30 days.
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